Returns Eligibility
We accept returns under the following conditions:

• Item must be new and unused

• Must be returned in original packaging

• Return must be initiated within 60 days of purchase

• A valid order number or proof of purchase is required

Items that have been fished, altered, or damaged through use are not eligible for return unless covered under our Tough & True durability guarantee (see below).

Tough & True Durability Guarantee
Our soft plastics are built to last. If you receive a defective lure (e.g., improper molding, material defect, incorrect item), contact us within 14 days of delivery with:

• Order number

• Clear photos of the issue

• Short description of the problem

We’ll replace it or issue store credit at our discretion.

Non-Returnable Items
The following items cannot be returned:

• Used or fished lures

• Clearance or final-sale items

• Custom or limited-run colorways (unless defective)

How to Start a Return

1. Email us at [your support email] with your order number and reason for return.

2. Wait for confirmation and return instructions.

3. Ship the item back using a trackable method.

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds

• Refunds are issued to the original payment method.

• Processing typically takes 3–5 business days after we receive and inspect the item.

• Original shipping charges are non-refundable.

Exchanges
We currently do not process direct exchanges. If you need a different item:

• Return the original product.

• Place a new order for the correct item.

This ensures faster processing and keeps inventory accurate.

Order Issues & Shipping Damage
If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery

• Include photos of packaging and product

We will resolve it promptly

Final Notes
We design durable, regionally tuned soft plastics and we back what we make. If there’s ever an issue, reach out. We’re here to fish smarter, strike harder, and take care of our community.

Questions? Contact: support@foragetuned.com
Response time: Within 24–48 business hours